The Governing Council of Insular Institute of Social and Socio-Health Care (IASS) has approved the Innovation and Digital Transformation Program to improve its services. It is endowed with 1.6 million euros and will be developed in two years. The annuities, corresponding to 2022 and 2023, amount to 834,500 and 845,500 euros, respectively. Among the nine lines of action planned are the simplification of procedures or electronic administration. The intention is to reinforce resources with a new management and planning instrument aimed at enhancing the quality and effectiveness of the social services provided to citizens. The objective is to “give better coverage to the social needs of the most vulnerable groups.”
The councilor for Social Action of the Cabildo and president of the IASS, Marián Franquet, explains that this program «responds to our goal of defining and incorporating a flexible, rational and efficient organizational and operating model». A new system that “allows optimizing resources, increasing transparency and introducing quality and excellence as the basis for achieving user satisfaction.” For her part, the insular director of Innovation, Planning and Social Action Strategy, Ascensión Bacallado, points out that this participatory work allows “strengthening the commitment to the quality of services and the motivation of the staff.” He adds that the initiative involves “enhancing their training and advancing in modernization and digitization.”
“This program responds to a new organizational and operating model”
Improvement of services.
Define new procedures for the management and effectiveness of the lines of action related to social and health care; social care for children and adolescents, and gender violence.
Simplification.
Prepare, approve and update the catalog of procedures, applying administrative simplification, transparency and electronic management.
Electronic administration.
Advance in cybersecurity and surveillance, as well as deploy a single electronic registry, integrated with a file manager and that provides support to all available internal or external processing channels.
Open government.
Guarantee access to information on the purposes, objectives and actions of the IASS, in a clear, understandable and up-to-date manner.
“It is a sign of our commitment to improving the quality of services”
Direction by objectives.
Design a system of indicators to measure the degree of achievement of the objectives set and the results achieved.
Organizational innovation.
Adapt project management and resource management instruments to the new model.
Talent management.
Create a learning environment that facilitates the professional skills of IASS employees.
Inter-administrative cooperation.
Promote spaces for the dissemination of initiatives, projects and actions in the field of social policies; and strengthen inter-administrative relations and spaces for sharing and making proposals.
Social innovation.
Have data on the deployment of the insular system of social services; analyze and evaluate demand from a territorial and population perspective, as well as promote collaboration with public administrations and the third sector.
Changes with participatory process
The insular councilor for Social Action, Marián Franquet, highlights the open participatory process among the staff for the drafting of this plan with which “we seek to achieve greater efficiency and sustainability of the insular system of social services.” The counselor highlights that the approval of the Plan has been preceded by a broad participatory process with which it has been sought to involve and enhance the role of the IASS staff. “For us, it was necessary to listen to the staff of the institute’s technical centers and units,” says Franquet. To this end, an internal participatory process was launched, which included more than a dozen workshops and consultations in the centers and units of the Institute, from which 81 proposals made by the workers were extracted. The preparation and approval of this Innovation and Digital Transformation Program is part of the Modernization Plan approved in 2020 by the Cabildo de Tenerife to improve, in all its areas, the quality of public services, reduce processing times and administrative burdens and promote transparency, participation and collaboration, such as quality evaluations, service letters and the handling of complaints and suggestions.
. | JDM
