The Hopscotch Association culminates a six-month campaign to solve citizen problems, from administrative procedures to doubts about forms or advice on evictions.
The Hopscotch Association culminates a pioneering campaign launched by the Office for the Attention and Protection of Social Rights. For any Tenerife citizen, all you have to do is call the free phone 822 242 205 to receive advice on essential administrative procedures, doubts about how to complete a questionnaire, requirements and deadlines to receive aid, interpret legal or administrative resolutions, as well as guidance in the event of evictions. A service that began in December and that at the end of April, with one month to go, had already resolved sixty cases
The project is financed by the Department of Social Rights of the Canary Islands Government. Its main objective is to develop information and legal protection actions aimed at the most vulnerable people and groups – in a situation of social exclusion or at risk of being so – and that develop the subjective and individual right to social services.
The intention is to help and contribute to the work carried out by the municipal social work units and the specialized care offices of the Ministry of Social Rights, Equality, Diversity and Youth. A relief for professionals in the face of work overload to be able to attend to the various social problems, aggravated by the economic crisis as a result of the pandemic of the covid-19. An individualized and up-to-date service of advice, legal and social, face-to-face, online and by telephone with a key axis: helping vulnerable groups.
Enthusiasm is noted for her work in the Rayuela women’s team responsible for the initiative. El Día visits the headquarters in La Laguna to meet with Vicky de León, a lawyer, Laura Morales, a social worker, and Iraida Pérez, a job counselor and coordinator of the Social Rights Office.
Vicky and Laura guarantee the individualized social and legal advice service to improve the situation of vulnerable people and protect their subjective rights. To carry out this task, the basic training provided by the technical staff is essential, in matters such as the electric social bonus or obtaining the digital certificate, among other similar procedures. But the star of this project is the telephone service, available from Monday to Friday, from 9:00 a.m. to 2:00 p.m., by calling 822 24 22 05.
“The intervention is adapted to each case to solve the person’s problems” explains Iraida Pérez. She recalls that “we have dealt with more than 60 cases throughout the Island –Vilaflor, Isla Baja, Buenavista or the Metropolitan Area…– and we hope to be able to pass the hundred after six months of validity.
These individual demands range from the request for an appointment to renew the asylum card or NIE (Foreigner Identity Number), as well as to obtain the digital certificate, process the electric social bonus or request the Minimum Vital Income. Without forgetting testamentary questions, violation of rights by public and private administrations, homologation of foreign titles or studies, processing of residence permits…
other social model
Hopscotch was born in 2009 with the aim of promoting a more sustainable social and economic development model to meet present needs without jeopardizing those of future generations. Its main objective is to promote associationism between third sector entities to provide a better response to society, through comprehensive policies that allow the social inclusion of all.
Hopscotch executes twenty social projects of different kinds. The most important is summed up in one sentence. “Office of Social Rights, tell me.”
