He Jet2 flight LS981scheduled to exit Manchester bound for Lanzarote Last Saturday, October 21, it suffered a delay in its departure. According to the planned schedule, he was supposed to take off at 3:55 p.m., but he finally did so at 5:22 p.m. After approximately four hours of flight, The original plan was to land on the rabbitry islandbut due to weather conditions, the aircraft was diverted to Tenerife.
A father-of-two from Manchester claims he was forced to queue on the street in Benidorm at dawn to get a hotel room 1,500 miles from his original destination after Jet2 diverted his flight twice , as reported by the British newspaper Manchester Evening News.
The man traveled with his wife and two children. However, as they approached the islandpassengers were informed they would be diverted 30 minutes south to Tenerife due to “unforeseen operational difficulties.”
After landing successfully in Tenerifethe passenger claims that they were told that they would have to fly another three hours to Alicante, where they would spend the night.
Prisoner
The affected person stated that he was not allowed to leave the aircraft and He felt like a “prisoner”. Jet2 apologized for the delay and said its teams were working ‘tirelessly to look after everyone’.
“All the cabin crew were crying.“, said. “They were in a helpless position and were left to clean up the mess. The crew told me the captain was ‘screaming and furious’“he added.
The family arrived in Alicante in the early hours of the morning, where they claim they waited 40 minutes to collect their luggage and had to travel to Benidorm to reach a hotel provided by Jet2.
“We waited 40 minutes for our luggage, 30 minutes to get a bus and when we finally arrived in Benidorm at 5:15am, we had to queue in the cold to get a hotel room“, he told the MEN
“The hotel is right on the Benidorm leisure area, full of drunk people on a Saturday night. This flight is full of children,” they said over the public address system.
He says the family was given a room around 7:30 a.m., but told they had to check out in less than five hours, with no information about what would happen afterward.
“We all expect delays and accept the detour, but flying three hours back on a four-hour flight is ridiculous“He added. “It is worth noting that the crew and representatives were friendly and respectful,” he added.
In search of a solution
“I just want a solution so we can go on a family vacation”they stated.
Since then, Jet2 has informed them that they will be picked up at 4:00 p.m. for a flight at 7:30 p.m.
A Jet2 spokesperson said that “due to the adverse weather conditions, the flight LS891 from Manchester to Lanzarote was diverted to Alicante last night (Saturday 21 October). “We would like to offer our sincere apologies to all customers affected by the unforeseen delay, which was beyond our control.”
“While we understand the enormous inconvenience this causes, we will never compromise the comfort, safety and well-being of all. We provide customers with hotel accommodation and our teams have been working tirelessly to look after everyone. We can confirm that the flight is scheduled to depart for Lanzarote tonight“, they concluded.
