SANTA CRUZ DE TENERIFE, March 2 (EUROPA PRESS) –
75 percent of the users of the Canary Islands Employment Service (SCE) during the last four months of 2022 are satisfied with the quality of the services they have used, according to the Socioeconomic Habits and Confidence Survey (ECOSOC) , prepared by the Canarian Institute of Statistics (ISTAC).
The specific module dedicated to SCE information, which was included for the first time in the last four-month period of the year, highlights the positive assessment, around 85 percent, of the services related to the demand for employment and the satisfaction of 77.2 percent. percent of the users of the prior appointment service.
Regarding the quality of the services provided both in person and by telephone, a high percentage of people position themselves favorably with respect to all the items that measure the treatment received by SCE personnel, which in some cases exceeds 90 percent. of satisfaction.
In the specific module on the Employment Service, questions have been asked about issues such as competence and good work, friendly and considerate treatment, the use of language understandable by citizens, confidence that the service has been provided correctly , and the availability and collaboration of the staff who have attended them.
In relation to the services provided through the organization’s website, the data from this panel showed room for improvement in matters such as the operation of the page’s search engine, the quality of the content or that it responded to their needs. , coincide with the launch on March 1 of the new website of the Canary Islands Employment Service, which has been worked on over the last year, as a central instrument of the new organization of the public service system, aimed at promoting accessibility at all levels; the proactivity of the SCE itself, with market surveys and continuous visits to companies offering employment, and a much more personalized service for each job seeker.
The survey collects information, firstly, on the knowledge and use, in the last twelve months, of these services, inquiring about the personal assessment of the experience in their use and the access routes to them.
Secondly, according to the form of access to the various services, it collects, in addition to the frequency of use, the degree of satisfaction with certain characteristics that make it possible to measure the quality of the services provided, with which the SCE, thanks to the collaboration with ISTAC, delves into the study and self-assessment of the benefits it offers to citizens, with the purpose of continuous improvement that characterizes its work.
