SANTA CRUZ DE TENERIFE, 22 Feb. (EUROPA PRESS) –
The Cabildo de Tenerife has launched a new personalized assistance service to help people carry out procedures through electronic processing with any public administration.
This was announced this Wednesday by the second vice president of the Cabildo and Minister of the Presidency, Finance and Modernization, Berta Pérez, at a press conference in which the insular director of Modernization, Daniel González, also participated, and where the new improvements were announced. and results of this service, which last year served 218,716 people, which is 25,604 more than in 2021.
Berta Pérez explained that a pilot project for this service was launched in 2022, which has served 393 people who have been able to learn how to use electronic processing from a technician, a much faster and more efficient system than any other, since it allows you to carry out all kinds of procedures from any site with an Internet connection.
“This is a highly demanded service with which we also seek to bring the administration closer to people over 65, who can count on this support to manage any request before any public administration in the Canary Islands and the rest of Spain,” he said. the counselor who added that, today, this service is already available, by appointment, in five of the eight Cabildo Citizen Service offices.
He added that its implementation is the result of the continuous improvement that the island corporation has been carrying out in the Attention to the Citizenship, which in 2022 revalidated the outstanding award, obtaining an average score of 9 out of 10 in the surveys carried out to some 4,000 users, thanks to the effort and work of the staff that integrates it.
“We have become the reference administration in service to citizens. We have ensured that all Tenerife residents find in the Cabildo de Tenerife the necessary support to manage their electronic procedures, regardless of the administration with which they have to interact: state, regional or local,” he said.
85% OF CITIZENS, IN FAVOR OF THE PRIOR APPOINTMENT
In this context, the insular director of Modernization explained that one of the most valued services is, precisely, the appointment, which was implemented for the first time with the pandemic and that today 85% of users are in favor of keeping .
“It is a service that works very well, with which you can make an appointment in a very short period of two days, and that has allowed us to reduce the time to be attended, from 11 minutes to less than one minute,” he said.
Other aspects of the service that have been highly valued are the opening hours and the ease of use of the electronic headquarters.
Daniel González also highlighted the efforts made by the Cabildo de Tenerife to certify the quality of the service.
“We are the first Canarian administration to have a service letter endorsed by Aenor’s quality service, in which we detail the services available and set annual objectives that we will far exceed by 2022,” he said.
Likewise, the Citizen Attention Service has two other certifications, such as the EFQM+200 certificate and the UNE 170001-2, which guarantee its excellent, innovative and sustainable management and the universal accessibility of the Palacio Insular office.
