SANTA CRUZ DE TENERIFE, 4 Jan. (EUROPA PRESS) –
The Tax Agency has already returned 444.8 million euros to 663,857 Canary Islands taxpayers of the 2021 Personal Income Tax (IRPF 2021), so that, as of December 30, 97, 8% of the refunds requested in number and 95.4% of the corresponding amounts requested have been paid.
At the national level, the Tax Agency has refunded 9,671 million euros to 13,534,000 taxpayers, for which 97.5% of the refunds requested in number have been made and 94.9% of the amounts requested have been paid. As expected, the Agency has received a somewhat higher number of declarations this year (+1.9%), reaching the figure of 22,146,000, although, and in line with the latest estimates made, the declarations with a balance to be deposited grew significantly, while those with a result to be returned decreased.
At the end of the campaign, 62.7% of the declarations have been submitted with a refund request, exceeding 13,883,000 (-2.1%). In turn, 6,696,000 have given a result to enter (+10.5%).
COMMITMENT TO PERSONALIZED ASSISTANCE
Again in this latest campaign, the Tax Agency designed a reinforced plan for telephone assistance in filing, the ‘We call you’ plan, to cover the needs of taxpayers without having to wait for the opening of assistance in offices and, in In any case, also to avoid unnecessary travel.
At the end of the campaign, ‘Le Llamamos’ is consolidated as the main non-face-to-face alternative to the Agency’s website to present the declaration. This method of filing by telephone has been used by 1,076,000 taxpayers, 6.6% less than last year, in which a record number of filings was set by this method. In any case, the declarations presented through the ‘We call you’ plan in this campaign represent 62.4% of all the presentations with personalized assistance.
On the other hand, the level of presentation in the branches has increased significantly, with more than 649,000 declarations, 23.1% more than the previous year, in a context of improvement in the health situation.
Overall, the commitment to personalized assistance, both by telephone and in offices, has allowed the filing of 1,725,000 returns by both means, 250,000 more than two years ago.
In any case, the vast majority of taxpayers, more than 92% of the total, continue to file their returns online. This year 20,420,000 presentations were made online (+1.9%), of which 19,992,000 were made through the Agency’s website, 1.8% more than a year ago. The rest correspond to the 428,100 returns submitted through the Agency’s mobile application, 3.5% more than the previous year; Of these, 303,700 are ‘one-click’ submissions (+8.8%) and the rest correspond to taxpayers who have been referred by the application to the web to make some modification and have returned to the ‘app’ to conclude the presentation.
