The Municipal Consumer Information Office (OMIC) of La Orotavawho drives Yayi Garcia (CC)re-launches its information campaign for the summer, under the slogan “This summer don’t just take care of the sun”which offers tips to avoid fraud. The campaign starts in July with an information stand in the area of El Puente, in Carrera Escultor Estevez Street, to bring all the information and advice to the consumer. In addition to distributing cloth bags with the slogan, a specific brochure has also been published with tips to avoid phishinga computer fraud through email, whose objective is to acquire sensitive information such as usernames, passwords or account or credit card data… to manipulate it and make the victim carry out actions that they should not carry out.
To avoid the phishing It is advisable to learn to clearly identify emails suspected of being ‘phishing’, since names and images similar to those of real companies are often used and as a hook they use gifts or the loss of one’s bank account. yese must verify the source of information of incoming mails and take into account, for example, that the bank will never ask for passwords or personal data to be sent by mail; so you should never answer these types of questions. If you have any doubts in this regard, call the bank directly to clarify it. It is also advised not to enter the bank’s website by clicking on links included in emails. but enter data, only, on secure websites that must start with https:// and the icon of a small closed padlock should appear in the browser.
No less important is reinforcing the security of the computer itself and regularly reviewing bank accounts to be aware of any irregularities in online transactions. Common sense and prudence is as essential as keeping your computer protected with a good antivirus that blocks this type of attack. In addition, the operating system and web browsers should always be updated. Phishing knows no borders and can arrive in any language. As a general rule they are poorly written or translated, so this may be another indicator that something is wrong. The best way to get it right is to systematically reject any email or communication that has an impact on providing confidential data, and delete the email, while trying to be informed on this matter.
From the OMIC of La Orotava tips for the summer season are also still being given, such as those related to flights and travel. From this department it is recommended that you buy or contract once you have collected all the information that allows you to decide with criteria. For this reason, “it is very important to bring the information closer to the citizen so that they are well aware of their rights and know when to use them, and how to act in case of understanding that they are not fulfilled”, points out the councilor yayi garcia. Along these lines, it invites residents who need help or advice to approach the Municipal Consumer Information Office, which is located in the downtown area, specifically, on Calle León.
Attention data in 2021
The Municipal Consumer Information Office (OMIC) of La Orotava handled a total of 6,877 consultations over the past year, with a daily average of 23. Of these, 391 were complaints, and of the total number of open files, 68% were resolved through the friendly settlement procedure, thus avoiding the start of of the judicial procedure, while the remaining 31% are still pending. In order of the number of claims continues in the first place telephony (31.65%), followed by cancellations due to Covid-19, which during the past year have accounted for 27.88% of the total. They are followed by claims on the topics of: flights (11.76%)energy (9.46%), financial entities (7.93%)leisure (5.88%) household appliances (4.60%), automobile (4.35%), sanitary (3.84%), food (2.56%), textiles or footwear (2.53% ), reforms (2.81%) and insurance (2.30%).
