SANTA CRUZ DE TENERIFE, 28 May. (EUROPE PRESS) –
The plenary session of the Cabildo de Tenerife has approved an institutional motion to promote the preparation and dissemination of the Charter of Services, a document that reinforces the commitment that the island government maintains with improving the quality of the public services that are provided to citizenship.
Specifically, the text of the motion, presented by the socialist group and which has had the support of all the political groups, proposes to advance in the elaboration and publication of the Letters of Service as improvements are made that result in a modernization of each of the services provided and the necessary quality indicators are available.
The approval of this motion coincides with the publication in the portal of citizen participation of the Cabildo, https://cabildoabierto.tenerife.es/, of a draft of the Charter of Services, in which general information about the services provided by the Cabildo is offered to the general public. At the same time, it is intended to evaluate the quality of the management of our services by establishing indicators in order to improve them.
Open to public consultation and the inclusion of proposals until June 20, the document has been prepared in a participatory manner by a working group made up of Cabildo personnel specialized in both face-to-face and telephone citizen assistance. It details the services offered by the Island Corporation, the rights and obligations of citizens in relation to the citizen attention service.
The quality commitments regarding the services provided in the eight Citizen Service offices open on the island and through the Telephone Call Center are also included. In this context, the document sets out the objective of maintaining an 8.5 level of general satisfaction, registering an average waiting time of 50 seconds in telephone attention, guaranteeing ample hours of face-to-face attention and attention by appointment within the deadline maximum of two business days.
