SANTA CRUZ DE TENERIFE, March 29. (EUROPE PRESS) –
Since the end of last week, the General Directorate of Modernization and Quality of Services of the Government of the Canary Islands has incorporated a new design to the web portal of the Canary Executive (gobiernodecanarias.org) with the purpose of making it more modern, simple, intuitive and accessible; improve information and attention to citizens, and bring the Autonomous Administration closer to the entire population of the Islands.
The new image of the website, as explained by the general director of Modernization and Quality of Services, Alicia Álvarez, is part of a comprehensive strategy of continuous improvement of access to information and attention to citizens in its three channels: face-to-face , telephone and telematic.
Within the latter are actions such as the migration to a single location to have only one entrance door, which produces greater simplicity in the communication of users, or the new design of the web portal, which seeks, among other aspects, ensure the unified global perception of the image of the Government of the Canary Islands and implement and develop new content under criteria of usability, navigability and accessibility.
In addition, this change seeks to promote, through the reuse, optimization and improvement of the web portals of the different departments of the Canary Executive, the use of this corporate content management tool which, according to the latest available data, last year received 58,373,367 visits, which represents an average of 4,864,447 visits per month, with the Ministry of Education being the most popular.
Among the novelties that the new design incorporates, it is worth highlighting the mobile firsts concept, which allows optimized use on mobile phones, the modular system in rows, the grouping of contents, as well as the elimination of those that were duplicates, and a homogeneous navigation and intuitive, thanks to its renewed iconography. This presents a unified graphic style of all the services of the Government of the Canary Islands and its ministries, together with a higher legibility and identification.
Similarly, the module for the electronic office takes on greater prominence, to highlight and enhance access to it. The purpose is to motivate the population to use the internet, not to force it, Álvarez has assured, who has indicated that, proof of this, is that face-to-face and telephone attention is maintained.
Moreover, just as steps have been taken in the telematic channel to facilitate information and improve attention to citizens, new features have also been incorporated, with the same purpose, in the face-to-face channel. For example, prior telephone appointments, to avoid necessary waiting, greater internal coordination, aimed at offering better services, and the signing of agreements with non-capital islands, in order to serve citizens in their relations with the Autonomous Administration. from the council offices. In 2021, 109,117 people passed through the information and citizen attention offices, the majority to make entry registrations or request the digital certificate or the cl@ve electronic identification system.
The same has happened with the telephone channel, 012, which offers general and specialized care and information, which varies depending on the procedures and demand of the population, as well as the 900 ‘Infocoronavirus’ line. A channel that, in 2021, attended to 11,235,129 contacts, a figure that far exceeds the attention through this channel in previous years.
To this we must add the 1-1-2, a system that all citizens or visitors can access, in case of urgent need and that guarantees a quick and effective response to all emergency calls that occur on the islands. Last year it assisted 568,152 people who demanded different types of help.
