SANTA CRUZ DE TENERIFE 28 APR. (Press Europa) –
The Government of the Canary Islands continues to maintain the alert status of the Territorial Plan for the Emergency of Civil Protection of the Autonomous Community of the Canary Islands (Platca) to facilitate real-time monitoring of potential incidents in the provision of fundamental services in the archipelago following the blackout reported in Spain. The public is encouraged to remain calm and to limit mobile phone usage to prevent network congestion.
This resolution was made after the convening of the Platca Advisory Committee, chaired by the Minister of Territorial Policy, Territorial Cohesion and Water, Manuel Miranda, and attended by the Deputy Minister of Emergency and Water, Marcos Lorenzo; the General Director of Emergency, Fernando Figuereo; the Head of the Civil Protection and Emergencies Service, Montserrat Román; alongside representatives from Los Cabildos, the State Government Subdelegation, and the Basic Services Supply Companies.
This afternoon, issues arose within the mobile phone network due to system overload, though the operators have assured continued access to 112, as emergency calls are prioritised. Up to this point, Canarian ports and airports have functioned normally, with the only significant issue being the temporary interruption of the Canary Islands government information service, 012, which was fully restored by 3:30 p.m., as stated in a government announcement.
Furthermore, the Emergency and Security Network of the Canary Islands (Ampan) and the Emergency and Security Coordinating Centre (CECOES) 112 have remained operational at all times, with the latter service encountering some challenges at a national level regarding the call location tool. From the operational centres, emergency services from other autonomous communities are collaborating by redirecting alerts from various regions where assistance is requested.
The Government of the Canary Islands is appealing to the public to follow updates through official information sources and to use mobile telephony judiciously so that the network remains accessible and does not become overloaded, ensuring it is available for emergency scenarios.
