HiperDino, a leading chain in the food sector in Canary Islands and the only 100% Canarian regional chain, has received an exceptional recommendation regarding its online shopping service from its customers, after conducting over 1,000 surveys during the first three months of the year. This recognition highlights HiperDino’s commitment to excellence and customer satisfaction across all its channels.
Using the Net Promoter Score (NPS) metric, a global standard for assessing customer loyalty, the chain has demonstrated its great ability to provide high-quality services and attention, and maintain a trusted relationship with users. NPS is a key indicator of customers’ willingness to recommend a service, reflecting not only overall satisfaction but also long-term commitment.
Of all the responses received, all from customers who have purchased through the HiperDino App and www.hiperdino.es, 72% have recommended this service with a rating of 9 and 10. For HiperDino, this result reflects the work of its team and its constant pursuit of innovation.
The chain has recently launched same-day delivery service in the metropolitan areas of Gran Canaria and Tenerife
Since 2020, it has made a significant investment effort to have two dark stores, located in Gran Canaria and Tenerife, respectively, and to enable hybrid centres for order preparation and delivery. This is also complemented by the automatic locker service at petrol stations, expanding its Click & Collect service.
HiperDino will continue to invest in technology and staff training to ensure that the marked online shopping experience is met and exceeds its customers’ expectations.
All of this positions HiperDino as a reference in the ecommerce of the islands.
