SANTA CRUZ DE TENERIFE, May 27. (EUROPE PRESS) –
The Cabildo de Tenerife has approved, in the Governing Council, the Regulations for Electronic Administration and Citizen Attention, two complementary regulations that regulate the relationship of citizens with the island Administration and which include some novelties to introduce the use of new media electronics and offer more personalized attention.
The second vice-president and island councilor for the Presidency, Treasury, and Modernization, Berta Pérez, explained that the new services include the possibility of using other means of electronic signature, in addition to those legally defined as mandatory, to bring the service closer to the citizenship. Specifically, the use of biometric systems is included for the written signature and also through image and voice, which allows the assistance and presentation of documents through videoconference.
At the same time, various elements that facilitate the use of electronic means are regulated, such as the registry of authorized officials who help people who do not have electronic means to sign applications electronically or the electronic bulletin board, which improves dissemination of information replacing the paper bulletin board. Conditions are also established to use the electronic signature in bilateral documents, such as contracts or agreements, and to promote electronic notifications.
Berta Pérez has added that with regard to the personalization of the service, the Electronic Administration Regulation introduces the use of the Citizen Folder, an area in which each person will be able to access all the information related to the procedures that they maintain with the Cabildo and to know the processing status of the files that are in progress.
It is a personal online space that will facilitate the relationship with the Cabildo, since it allows the user to quickly and easily consult all the requests, pending notifications and access information on various procedures that it maintains with the Island Corporation. It is a tool similar to the one that is already used in the Canary Islands Health Service with the clinical history, which has made it much easier for people to interact with the health administration.
Currently, around 74% of the documents that are presented in the Cabildo administration are done electronically. The same as for notifications that, for the most part, are also made electronically, unless expressly requested by the person who receives it. In 2022, 22,577 electronic notifications were made, as a faster and more effective way to communicate with citizens.
CITIZEN SERVICE REGULATION.
Regarding the Citizen Service Regulations, the main innovations that are introduced have to do with the enabling of new communication channels, including mailboxes, social networks, mobile applications or instant messaging.
In addition, the use of videoconference is approved as a valid system to provide information and advice, but also to submit requests. It is the first document that defines the citizen service model that is being implemented and that focuses on providing information and advice to users.
In turn, the Regulation also includes services aimed at reducing the digital divide, such as digital training for the elderly or personal accompaniment in electronic processing before any Administration, which are already available in the eight customer service offices that the Island council.
