SANTA CRUZ DE TENERIFE, March 3 (EUROPA PRESS) –
Viviendas Sociales de Canarias (Visocan) receives nearly 160,000 calls and requests each year between telephone calls and emails and of these, 10% are related to the request for a house in the park managed by the public company that currently amounts to almost 6,500 and in which some 20,000 people reside.
The company details in a note that Customer Service received almost 18,000 calls for claims and problem solving in one of its homes, between June 1, 2022 and November 1 of the same year.
This high number of calls answered for six months reflects that, throughout the year, the figure rises to almost 36,000, which are answered by the 17 workers that it has between Tenerife and Gran Canaria in its department of Customer Support.
However, he points out, the contacts are not limited exclusively to the telephone route because through email they answer an average of 30 emails a day, which means that, throughout the year, the data rises to 122,400.
Among the requests made is the application for housing, for which it is essential to be registered in the Registry of Housing Applicants of the Autonomous Community.
