The Institute of Social and Sociosanitary Care of Tenerife (IASS) offers higher quality food to the users of its network of centers. Marian FranquetMinister of Social Action of the Council of Tenerifeannounced yesterday the work carried out by the IASS, in collaboration with the kitchen staff, to improve the management of food in the centers with the aim of defining quality standards for the food served to the beneficiaries, adjusting the menu to the needs of especially sensitive groups and improve administrative management.
It is one of the 31 projects that the Social and Socio-Health Care Institute wants to implement with the aim of improve the quality of public services provided and user satisfaction, as well as establishing a continuous evaluation system. «We have carried out more than 74 interviews with kitchen staff and more than 230 surveys among users and professionals from the different centers dependent on the IASS, managing to reinforce the link between the different teams of the centers, homogenize the raw material used in the menus and open a channel of communication and listening to the needs of users and professionals”, explained Marián Franquet.
These actions are part of the IASS 2022-23 Digital Transformation and Innovation Programapproved by the IASS Governing Council in December 2021 and which includes a total of 40 projects, of which three out of four have to do with improving social and health care, childhood and adolescence, gender violence and dependency, announced yesterday the Social Care area in a statement.
Among the improvements that are being introduced, the creation of the Quality Commission stands out, made up of a multidisciplinary team of professionals (doctors, nurses or social workers) who work in the different centers dependent on the IAAS. Through this working group, the first six protocols of a care nature have already been prepared, which are in the approval phase and whose application allows unifying criteria and standardizing the different processes that are applied in each of the centers in relation to the supervision of the personnel such as the maintenance of material and equipment and the attention given to users.
New documents have been reviewed, updated and prepared that regulate multidisciplinary interventions in centers for the elderly and people with disabilities “in order to guarantee the same quality of care in all of them”, points out the island director of Planning and Social Action Strategy, Ascensión Bacallado, responsible for the program.
In favor of transparency
The development of the IASS 2022-23 Innovation and Digital Transformation Program also contemplates other actions aimed at promote transparency and evaluation of the actions carried out by the IASSthrough the implementation of new tools that allow the establishment of a system of continuous improvement and quality evaluation, such as the approval of a Charter of Services, the design of a quality management system, the implementation of an evaluation system of citizen satisfaction.