It is not usual to see restaurants on Tripadvisor without negative reviews. One of the best in the entire Canary Islands, located in the north of the island of Tenerife, recently received its first. The establishment It only has one review that classifies it as ‘Terrible’, that is, with 1 out of 5 stars. And so the owner decided to act.
“Disappointment”. This is the title of the review that begins by saying: “We had been to the restaurant twice and we really liked it.. The second time was a pairing that was spectacular. This time was different. Unprepared food and poor in its ingredients”. Being the only negative criticism, the user himself assures that he had had other good experiences in the restaurant.
“The salad was only escachado avocado with prawns and cherry tomatoes, the tuna tartare, apart from being off the menu, was only tuna cut into fillets with seaweed and the fried ravioli very dry”.
And even giving it only one star, he comments that there were quite positive things. “The best of the food, the wine and the treatment of the waiters because not even the head of the room was interested in making us feel good in the restaurant”. Although he assures that “She was dressed in any way not in keeping with the type of restaurant it is.”
“When you go to this type of restaurant it is because you want to try elaborate dishes and enjoy a mixture of flavors that you don’t usually enjoy in other restaurants. In short, we are disappointed and I doubt very much that we will go again.” Thus ends the review.
The chef of the well-known Tenerife restaurant responded very reasonably. “Thank you very much, we appreciate your kind opinion and we will take it into account, we would love for you to give us another chance.”
Invitation to a tasting menu
“I would appreciate your help with your opinion on how our pit boss should dress. And when you are the only person among almost 600 positive opinions to give us a terrible one”.
Finally, the manager wanted to make him a very special offer. “We invite you with all the love and respect in the world to a tasting menu. Please accept it and it will help us improve, we assure you.”