The second vice-president and councilor for the Presidency, Treasury and Modernization of the Cabildo de Tenerife, Berta Pérez, highlighted today the importance of incorporating innovation in the public sector as the only way to quickly and efficiently satisfy the demands of citizens and put in value the work that the Island Government has been carrying out in this area since the beginning of its mandate to modernize the local administration and improve the quality of public services
With these words, Berta Pérez opened today the 1st Meeting of Public Innovation Laboratories, organized together with Turismo de Tenerife and in collaboration with the Novagob Foundation, in order to create a common space in which the different local administrations can present their projects and ideas to provide solutions to the problems posed by citizens and improve the quality of the services provided.
More than 150 people and public employees, both from the Cabildo and dependent entities as well as from the island’s town councils, participated in these conferences, which were also presented by the president of the Canarian Federation of Municipalities, Mari Brito, and the insular director of Modernization, Daniel Gonzalez.
Berta Pérez highlighted the need to propose disruptive projects that help citizens such as those being developed today by the Cabildo, through the Tenerife Public Innovation Laboratory, in collaboration with the University of La Laguna Foundation (ULL). “These are participatory projects that have, among other objectives, making the communication provided to citizens more accessible, enhancing the quality of food in the centers of the Institute of Social and Socio-Sanitary Care of Tenerife (IASS) or designing a methodology, pioneer in Spain that facilitates the process of transformation and modernization for municipalities”.
The Minister explained that the act has allowed the creation of a Network of Innovation Laboratories of the Canary Islands, initially made up of six laboratories promoted by the Cabildos of Tenerife, La Palma and Gran Canaria, tourism of Tenerife, Government of the Canary Islands and the University of La Laguna ( UL).
“The goal is to join forces and achieve a more satisfactory result for the public, for whom what matters is receiving good care, regardless of the administration that comes,” he added.
In this sense, Mari Brito emphasized the work that the Cabildo de Tenerife is leading to provide advice to municipalities in their modernization process and stressed the importance of continuing to advance in the implementation of tools that facilitate active listening of citizens. and their participation in decision-making carried out by the administrations.
For his part, Daniel González explained that among the objectives of the Conference is to strengthen inter-administrative cooperation and serve as a space for learning and presenting new innovative ideas that can be developed in 2023 to improve public management and the quality of the services offered. lend to citizens.
Within the framework of these conferences, the Public Innovation and Good Practices awards were presented, with which it is intended to recognize the effort in innovation made by the employees of the Cabildo, dependent public sector and city councils of the island.
ongoing projects
Today, the Cabildo de Tenerife is finalizing several innovation projects with which it seeks to adapt public services to the new needs of citizens.
Among them stands out an initiative aimed at designing a guide, unique in Spain, that helps any city council, especially those with less than 20,000 inhabitants, to modernize its public services.
Another of the projects aims to adapt the communication that takes place in the Cabildo, using clear and simple language, to make it easier for citizens to understand without help the information that is offered to them in relation to their rights, duties, procedures and services. available.
In this same area, the Cabildo is working on a project to, through new technologies, facilitate access to the electronic office and implement multi-channel, comprehensive and quality communication that allows individualized attention to be provided.
Exploring new models of virtual communication with victims and survivors of gender-based violence is another of the challenges set for disseminating as much information as possible about the resources available to serve this group
In addition, within the framework of the Public Innovation Laboratory of Tenerife, a fifth project is being worked on to guarantee the quality of the food served in the centres, adjust the menu to the needs of particularly sensitive groups and improve the administrative management of this service .
