The company will raffle an Iphone 14 among customers from Adeje, Guía de Isora, Granadilla de Abona, Gáldar, Puerto de la Cruz, Candelaria and Ingenio who have provided their mobile phone number. The SMS notification is automatically activated for those users residing in the area affected by the temporary supply cut, whether it is caused by a breakdown or maintenance work. In this way, the company and the municipalities involved in the campaign want to improve the service provided to all residents, promote the use of technologies by the municipal water service, minimizing the environmental impact and advancing in sustainable development.
“Provide your phone number and get an Iphone 14, the latest Apple model
One of the titular users of the Municipal Water Service of Adeje, Guía de Isora, Granadilla de Abona, Gáldar, Candelaria, Ingenio or Puerto de la Cruz who has provided their telephone number to receive notifications by SMS, will be the winner of an Iphone 14 , the latest model of the famous phone launched by the Apple company, in a draw that will start on October 10 and end on January 10.
“To activate this new service, customers only have to provide their mobile phone number, something they can do very easily by filling out a participation form at http://www.aqualia.com/facilita-tu-number-of -mobile. Only by providing your basic data such as name, surnames, contract and mobile number and accepting the rules of the contest”, assures “Name and Surname”, “Aqualia position”.
This management can also be carried out through the free telephone number 900 81 08 18 for Aqualia customers (Gáldar, Candelaria, Ingenio and Puerto de la Cruz) and 900 82 26 06 in the case of Entemanser customers (Adeje, Guide to Isora and Granadilla de Abona).
A system that allows receiving relevant communications about the water service in an agile and immediate way
The SMS notification It is automatically activated for those users residing in the area affected by the temporary supply cut, whether it is caused by a breakdown or by maintenance works. in the municipal water network and who have complied with the requirement of having provided their mobile phone. Likewise, They will also be notified of the resolution of the incident when it is closedinforming the user of the restoration of their supply if it has been suspended.
Also, to avoid possible inconvenience, the company will also notify through this system of the possible non-payment of an invoice, either due to the end of the voluntary payment period or due to a bank refund for any reason. The text of the SMS indicates that Aqualia offers the possibility of carrying out the management through the Aqualia Contact app, which allows payment to be made at any time, any day of the week and from anywhere, simply with the mobile or tablets.
In this way, the company wishes to improve the service provided to all the residents of these municipalities, expanding its contact channels and thus its opening hours, making available different ways of carrying out its procedures so that each one chooses the one that best suits them. suits your needs.
All these channels – SMS, app, virtual office and telephone – that do not require physical presence, eliminate the inconvenience of travel and possible waiting, and also contribute to caring for the environment by dispensing with the use of paper or the pollution associated with the different means of transport.
Within the framework of a digitalization strategy for urban water management services, Aqualia develops continuous improvements with the aim of continuing to move towards greater sustainability and compliance with the Sustainable Development Goals (SDGs).
