The Municipal Consumer Information Office of Adeje (OMIC) has registered 1,311 queries so far this year. Complaints amount to 456 and the most requested and consulted matters are related to mobile telephony, airlines, electricity supply, banking services, vehicle repairs (workshops), appliance warranties, vehicle rental, vacation packages and dental clinics, among others. other subjects.
The OMIC reminds citizens that all people have rights as consumers and that these rights remain active during the sales period, whether in the case of purchases made online or those made in person.
It also reiterates that payment policies, such as refunds and guarantees, must be maintained in both channels (face-to-face and online) during this sales period under the same conditions as the rest of the year, which means that physical and digital establishments, Among other obligations, they must accept the means of payment they usually use (card, cash or financing) and maintain the same return terms. In the case of online purchases, there is also the right of withdrawal: a period of 14 days in which the product can be returned without the need to state a reason or assume the cost.
Regarding guarantees, since last January 1 of the current year, there are already three years during which companies are obliged to repair or replace the product or service purchased by the customer, in case of disagreement.
During the sales, whose start and end date must be published in a visible way at all times, the establishments have a series of obligations such as labeling the discounted products in a clear and differentiated way.
Consumers must keep the ticket or invoice of the purchase, since it will be the necessary documentation to exercise any right of return or execution of guarantee, exposes the OMIC of Adeje.
