The Municipal Consumer Information Office of Adeje (OMIC), based on calle Tinerfe el Grande, has registered 1,311 queries so far this year.
The number of claims rose to 456 and the matters that generated the most complaints were related to mobile telephony, airlines, electricity supply, banking services, vehicle repair shops, appliance warranties, vehicle rental, vacation packages and clinics. dental, according to the City Council.
The OMIC recalls that all people have rights as consumers and that these remain active during the sales period, whether in the case of purchases made through the Internet or those made in person.
In this sense, it informs that payment policies, such as refunds and guarantees, must be maintained in both channels (face-to-face and online) during this sales period under the same conditions as the rest of the year, which means that physical establishments and digital are obliged to accept the means of payment that are commonly used and maintain the same return terms.
