Attention in offices starts this Wednesday
MADRID/SANTANDER, June 1 (EUROPA PRESS) –
A total of 99,814 taxpayers in Cantabria have already received the refund of more than 71.4 million euros after the first two months of the 2021 Personal Income Tax campaign, so that 80 have already been paid, 36% of the refund requests made at the moment and 73.8% of the amounts to be refunded that have been requested.
Throughout the country, 7,399,000 taxpayers have received a refund of more than 4,895 million euros. Thus, 80.8% of the refund requests made and 73.4% of the amounts to be refunded requested have been paid.
To date, the Tax Agency highlights that it has paid an equivalent number of refunds to those paid last year on the same dates, despite the fact that the presentations with a refund request themselves decrease slightly, 1.6% in number and 1 .7% in amount.
In parallel, more than 2,966,000 returns have already been filed with a result to be paid (+9%) by taxpayers who have chosen to speed up the filing, since they do not have to make the first payments until the end of the campaign.
The campaign is now reaching its final third and, in total, 12,990,000 taxpayers have already filed their tax returns online, 164,000 more than last year on the same dates (+1.3%). In Cantabria, 171,564 taxpayers have filed it.
In the campaign as a whole, the presentation of 21,921,000 declarations is expected, 0.9% more than last year, and of that total it is expected that 14,350,000 give the right to a refund (two thirds of the total and 1, 1% more than the previous year) for an estimated amount of 11,122 million euros (5.8% more).
5,971,000 declarations are also expected to be deposited (1.5% less), amounting to 13,400 million euros.
INTERNET, MAIN CHANNEL
By means of filing, in addition to the Tax Agency website (sede.agenciatributaria.gob.es) as the main telematic channel, more than 365,000 returns have also been filed through the Agency’s mobile application (+1.6 % than last year), of which 264,000 correspond to presentations ‘in a single click’ and the rest are taxpayers to whom the ‘app’ has referred to the AEAT website to make some modification and have returned to the application to conclude the presentation.
In any case, and as was the case last year at this time, the main non-face-to-face alternative to the Agency’s website to file the return continues to be the ‘We Call You’ plan for preparing Income Tax returns by telephone, for which More than 968,000 taxpayers have already requested an appointment and of which more than 739,000 already have their tax return filed.
Last year, the campaign concluded with a record number of more than 1,153,000 tax returns filed by telephone (70% of all tax returns that were made with personalized assistance) that allows taxpayers to be served until the end of the campaign without the need to travel and in a personalized way.
Thus, taxpayers less accustomed to new technologies have a powerful alternative to assistance in branches that begins now, being able to speed up the presentation and, in this way, also the corresponding return.
PLAN ‘WE CALL YOU’
The operation is the usual one for this service: once the taxpayer requests an appointment (it is recommended to apply online or through an automated service on 91 535 73 26, or on 901 12 12 24) and chooses the morning or afternoon, the system proposes a day and time when you will receive the call from the Tax Agency.
In favor of the agility of the service itself, it is very convenient for the taxpayer to have the information and documentation necessary to make the declaration available when the Agency calls him.
ATTENTION IN OFFICES
In turn, from today the Tax Agency complements this personalized assistance by phone with the usual service of preparing tax returns in the offices by appointment, which it will provide in collaboration with Autonomous Communities and town halls, as in the case of the ‘We Call You’ plan. .
With the application of safety distance measures and capacity control, assistance in offices will continue to be provided with a progressive opening scheme, so that the absorption capacity of the service centers can be adjusted.
Therefore, and as in previous years, if at a given moment the taxpayer does not find appointments available, this does not mean that there are no appointments left, but rather that more appointments will be reopened in the following days.
In any case, the Agency recommends not waiting for this new opening, but opting for the ‘Le Call’ service, which will continue to have sufficient capacity to absorb demand.
Like every year, in order to mitigate a possible loss of appointments to the detriment of taxpayers as a whole, the Agency reminds citizens that they can cancel their appointment by any of the channels enabled to obtain it if they have decided not to make use of it .
