The Nuestra Señora de Candelaria University Hospital, in Tenerife, has received a score of 8.77 out of 10 in the 2020 Hospital Discharge Satisfaction Survey (ESAH). Health informs that this score maintains continuity in the evaluations made by the users in previous editions. Health explains in a statement that this survey is an evaluation tool of the Canary Islands Health Service (SCS) that is carried out annually to know the perceived quality of the healthcare activity, in which aspects such as patient reception are analyzed, the information and quality of the care provided, the accommodation conditions and the treatment received during your admission.
A total of 514 patients participated in the survey carried out during 2020 at the Nuestra Señora de Candelaria University Hospital Complex, of which 54.4% were women and 45.6% were men. Regarding age, the participants between the ages of 50 and 69 stand out in first place, followed by the group over 70.
Of the total of the people surveyed in the hospital complex, 63.4% were admitted through the emergency service and 53.4% remained hospitalized for less than five days.
Unlike other editions, the survey was carried out in the year marked by the global health crisis derived from COVID-19, and which caused SCS centers, including the Nuestra Señora de Candelaria University Hospital, to readapt their benefits and services to attend to the new health situation.
Among the services that have obtained an assessment higher than nine points, are the assistance areas of Palliative Care, Pulmonology, Hematology, Cardiology, Medical Oncology, Otorhinolaryngology, Neonatology and Gynecology. The score given to the hospitalization floors dedicated to the care of COVID-19 patients also stands out, among which are the first north of Internal Medicine, as well as the fourth south, of Pneumology, with 9.55 and 9 , 44, respectively.
Users also valued the quality of the care received, both by health and non-health personnel, and thus 98% of the people surveyed were satisfied with the medical care; 98.2% with services provided by nursing; 95.8% by administrative staff; 98% with the orderlies and 96.6% with the work of cleaning professionals.
Regarding obstetric care, 98.11% of the users participating in the survey claimed to have received information about the care of the newborn and 98.1% of the women considered their attendance in the delivery room adequate.
